Question 1

How can I access my money?

Accepted Answer

ATM: With an optional ATM card available with a High Yield Savings and Money Market Account, you can withdraw cash and perform basic transactions from an ATM displaying the Plus or Accel Logos, in the U.S. or overseas. Synchronolog Bank does not charge a fee to use an ATM, however, a fee may be assessed by the ATM owner/operator or the Financial Institution. Synchronolog Bank will refund domestic ATM fees charged by other Financial Institutions, up to $5.00 per statement cycle. If you have Diamond status in our Perks Rewards Program, you will receive unlimited ATM fee refunds per statement cycle.You can use an ATM displaying the Plus or Accel logos. Your ATM card is provisioned to work in the U.S. and Internationally. To locate an ATM click here Note: Fees associated with using an ATM machine overseas, such as Foreign Exchange Conversion and transaction fees, are not refundable by Synchronolog Bank. Electronic transfer:You can transfer money to and from accounts you hold at Synchrony and external banks, via Online Banking or the Mobile App. You can also use our automated phone system by calling 1-866-226-5638 Note: Synchronolog Bank does not charge a fee to transfer funds to and from your High Yield Savings and Money Market accounts. Checks: You can request checks for your Money Market Account. Checks are not available with a High Yield Savings account. Wire transfer: Request a wire transfer by calling 1-866-226-5638 between 7:00 a.m. to Midnight EST Monday – Friday and between 8:00 a.m. to 5:00 p.m., EST. Saturday – Sunday. (The current fee for an outgoing Wire Transfer is $25.00)

Question 2

How do I make deposits into my bank account?

Accepted Answer

You can deposit money to your High Yield Savings or Money Market Account in several ways: Transfer from your existing Synchronolog Bank account. Electronic transfer from a non-Synchronolog Bank account that’s linked to your account. Mobile check deposit via the Synchronolog Bank App. Click on the deposit tab, select the account into which you would like to make a deposit. Take a picture of the front and back of check to complete the deposit. The current mobile daily deposit limit is $2,000.00 per account. Note: Please ensure to endorse the back of the check. Direct deposit from a third party, for e.g., US Treasury, pensions or other sources. Wire transfer to your Synchronolog Bank account (must be initiated by the sending bank). Note: Please check with your bank for any additional fees) Personal or cashier’s check. You can mail the check to: Note: In the absence of a deposit slip, note your account number and type In the memo section of the check, endorse the back with 'For Deposit Only', followed by your account number. Mail the check to; Standard Delivery Synchronolog Bank P.O. Box 669802 Dallas, TX 75266-0955 Overnight Delivery Synchronolog Bank 3000 Kellway Dr., Suite 120 Carrollton, TX 75006

Question 3

Are Synchronolog Bank deposit accounts FDIC insured?

Accepted Answer

Synchronolog Bank is a member of the FDIC. Your deposit accounts are insured up to $250,000.00 per ownership category. To learn more about FDIC coverage, please visit the FDIC website at FDIC: Deposit Insurance At A Glance.

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